terça-feira, 11 de janeiro de 2011
Business is not money. Business is people. Employees and costumers. Business is service. And when a boss is concerned in his business he wants to know how the business and service is done. He cares about people who work for him because they are the cogs of the wheel. He cares about people who buy because they suport his business.
So, what happened to this boss? He, as others, went to the field trying to understand how was his business, how people worked and what type of care service was provided. At the end he felt how different he become after living such a experience and was recognized to employees. It worth watch the video.
Publicada por jorge dias à(s) 12:31 da manhã