«Those guys up there!...»
When people blame walls
It seems that the open space was born of two needs. First, would create a more cohesive spirit not prone to the groups generation. Secondly, the cost of building divisions.
The last one, of course, is acceptable. But the first is debatable. In fact, the trend is the company to become a collection of bunkers. Each department is seen surrounded by «enemies» from whom must be protect.
The above behavior is preceded by a patterned speech. Each time departments have to interact often things like this are said (examples of a publishing company):- «Those guys (dudes) up there think they are a priority.» The «guys» (dudes) are the reporters (colleagues).
- «But who the hell these guys think they are?» The «guys» are the accounting colleagues.
- «Send the pages like that, don’t worry with mistakes and with them, I don't care.» «Them» are the members of the advertising.
- «These guys make so many corrections, just to sand the work!...» Again, the «guys» are the fellow journalists.
- «These people are not doing anything here. They want only to put us in xeque, that’s it.» The «people» are our colleagues in the graphics department.
And this is the pattern, day after day, week after week, month after month, a toxic pace highly corrosive. However, despite acknowledging that geography and ergonomics lead to this type of communication, for me the problem relies always on leadership. Starting from the top. Without specific human resources policy there isn’t open space that will endure.
Do not blame the walls by the dysfunctional climate. The reason is not because of bricks or partitions. The problem lies in leaders.