terça-feira, 12 de abril de 2011

Toxic Companies – Take 13

Compel people to have concerns

It’s a common detail in all toxic companies. An atmosphere of concern. Fostered by top and middle management. Concerned people are easy to «lead». They do what management wants. They are more likely to engage internal wars in order to survive, fostered by managers. Why? To blame system and some employees.

Concerned people launder manager’s incompetence, allowing them to blame the team and circumstances. It’s an old strategy I witnessed in some companies I worked for. And this strategy only means the fear the middle management feels in their position. They think the only way to keep their position is fostering an idea of chaos and lack of skills and communication from their co workers («subordinates», in management’s terminology).

According David Sirota, doctorate from University of Michigan and engaged in behavioral research for over 30 years, here you are a kind of a companies picture. What happens when managers have fear and foster concern in organizations?
1 – They convey the idea that work is only a way of get the salary. So, nobody have real purpose of life while working.
2 – They don’t recognize good work and the main idea is «I don’t have to thank for the work they are paid for»
3 – Foster a command-control atmosphere, killing creativity and innovation
4 – They are against workers development. No comments
5 – There’s a lack of communication. Lack of data leads to a low commitment, performance and motivation
6 – They don’t solve problems of low performance. They prefer to blame
7 – They don’t foster team work, which means lack of performance and results
8 – They are awful listeners and avoid work and team involvement

I have to add some others features, like expressions «Company doesn’t have money»; «Probably company has to sack some people»; «The boss is furious, I don’t know what is going to happen»; «I don’t know what to do to protect you guys»; «Probably next month we will have some problems with salaries payment»; «Don’t think too much, ok?»; «Remember I’m in charge here!»; «I was called to a meeting and something is going to change here. But I can’t tell you».