sexta-feira, 20 de maio de 2011

How to change organizations (II)

Fostering the change

According Manfred Kets de Vries, INSEAD professor, to foster the change in organizations there are four steps: Shock, Disbelieve, Detachment and Acceptance

- The first step, Shock, happens when people react to what they perceive as an «adverse cenario», whether finantial, downsizing or market dysfunctionalities. In this situation, people hide behind comfort situations, addressing themselves to what we can call «rotine tasks»

- After that, time to Disbelieve. People simply refuse change, there's a no acceptance behavior. Instead, they prefer to think on the past and how things were.

Detachment comes after. It's a period where people realize that something has to happen. So, people start to detach from old patterns, trying to explore the new reality.

- Finally, Acceptance. Attitude is now... go ahead, letting go definitely old habits, recall or reproduce the past. Novel behaviors become natural.